If you're a Fotor Pro/Pro+ subscriber but you can't access your Fotor Pro/Pro+ features, there might be an issue with your subscription or you might be on the wrong account. Here are some things to check when this happens:
1) You may have more than one Fotor account.
If you've logged into Fotor and the Pro/Pro+ features are suddenly unavailable for you, you might've logged into a wrong account. This usually happens if you've signed up using different email addresses (e.g.personal vs.work emails) or through third party login. (e.g. Google, Facebook, Apple, etc.)
Aside from the Pro features, check for your designs and other content too. This includes your uploads and favorites. If these are missing too, chances are you're on the wrong account.
To check if the account is subscribed to Fotor Pro/Pro+, visit the Payment History or Subscription tab from the Account Setting page.
If you can't remember your login details for your other accounts, you can reset your password from the login page.
2) Your subscription stopped.
When you cancel your Fotor Pro/Pro+ subscription, you can use Pro/Pro+ features until your paid period ends. Your account becomes a free account after that. To use Fotor Pro/Pro+ features, subscribe again at any time.
3) You have an unpaid subscription fee.
Fotor Pro/Pro+ subscriptions automatically renew. This means that on every billing date, we try to charge the subscription fee to your account's registered payment method. If it fails, your Fotor Pro/Pro+ subscription stops and you cannot access to the Pro/Pro+ features.
In this case, please update your payment details to settle any unpaid fees and to resume your subscription.
Note: If you've checked all solutions listed above and you're still unable to use Fotor Pro/Pro+ features, Contact us for assistance. Please be detailed in your request. Make sure to include the following:
· Screenshot of the account you're currently accessing
· Any other email addresses you may have used to create an account
· Specific feature you can't access
· Screenshot or recording of how you're seeing the feature on your end
· Copy of invoice received, screenshot of the payment receipt