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Fotor Help Center
How Can We Help You?
Answer to the question about changing email, password and deleting your account
Payment, Subscriptions and Credits
Answers to payments, subscriptions and credits questions
Downloading, Uploading and Sharing
Tips for downloading, saving, uploading, and sharing your works
Tips and guides for using AIGC and AI-related tools
Tips and guides for using photo editor
Design & Collage
Tips and guides for using design and collage tools
Answer to Fotor multi-platform application questions and PxBee stock photos questions
Answers to Fotor affiliate program related questions
Why Can’t I Use Fotor Pro / Pro+ Features?
If you have subscribed Fotor Pro or Pro+ plan, but you find you can not use Pro or Pro+ features. Please check your login account first.
How to Cancel the Subscription
If you no longer want to subscribe to your Pro subscription, you can cancel it.Please note that if you cancel your subscription, you can no longer upload pictures to the Cloud, but your current pictures will be kept.
How to Delete Your Account
Delete your account can be easier than before. You just need to: Contact us at: firstname.lastname@example.org and let us know your account information such as email address or Facebook account.
If I Cancel My Subscription, Will I Get a Refund
If you cancel your subscription, your account will be automatically downgraded back to a free basic account at the end of your current subscription period.
How to Find My Works
The works which are designed in different tools will be save in different places.If you edit your work in "Edit", it will be saved in Cloud.
Why I Can't Successfully Subscribe/Renew My Subscription
"Insufficient_funds "/ ‘do_not_honor“ from the bank can be the reason of subscription failure. Please check if your card have no funds or your card has been invalid. You can change another card to have a try. If it still doesn't work, you can contact the card issuer.
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