If you no longer need to renew your subscription, you can cancel it yourself.
If your subscription was purchased on the Fotor webpage.
Please click the “Account Setting” and choose “Subscription”.Then click the "Cancel" button to cancel the subscription.
Once canceled, you can still enjoy your package until the end of your current subscription period, and no more recurring payments will be made.
Note: The subscription on the webpage can only be canceled by logging in to the fotor webpage on the computer, and it cannot be canceled on the mobile phone.
If your subscription was purchased on an Android device.
Please go to Google Play Store to check the "Subscription Management" and cancel the Fotor subscription. Please check the details in the Google play Help Center.
If your subscription was purchased on an ios/Mac device.
Please go to the App Store->Personal info（the Avatar）->subscription management-> Fotor - Photo Editor, Designor to cancel your subscription renewal.
If you do not cancel the subscription in time and the subscription is renewed, the system will automatically deduct your fee. After the deduction is successful, Fotor will not provide a refund.For the refund details please check Article 6.2 (about Subscription) in the Terms of Service.
Warning: If the deduction fails, the system will try to deduct the payment several times until the deduction is successful. During this period, if you successfully cancel the subscription, then what you cancel is the next subscription renewal, and the system will continue to charge the fee for the failed deduction.
If the above still does not solve your problem, please contact us.