How to Get a Receipt and Download Invoice? – Fotor Help Center

After purchasing a Fotor subscription, credits, or other paid services, you can download your receipt or invoice directly from your account. You may also download the invoice yourself by visiting the My Account page and navigating to the Payment History section.

Step 1: Go to Payment History

Sign in to your Fotor account.
Open Payment History to view your past purchases.

Settings sidebar with Payment History selected and invoice list on the right

Figure 1 — Payment History page showing your invoices.

If you have not made any purchases on Fotor yet, the page will show: “If you make any purchases on Fotor, your invoices will appear on this page.”

Step 2: Download your invoice

On the Payment History page, find the purchase you need a receipt for.
Each row shows the Item, Price, and Actions columns.
Click the download button in the Actions column next to the corresponding order to download the invoice.

The invoice file will be saved to your device. You can open it with any PDF reader or share it as needed for reimbursement or record-keeping.

Tips & Troubleshooting

I don’t see any invoices on Payment History

Make sure you are signed in with the same account you used to make the purchase.
Only completed purchases appear on this page. If your payment is still processing, wait a few minutes and refresh the page.
If you purchased through the Fotor mobile app or a third-party store (e.g., Apple App Store, Google Play), the invoice may be issued by that platform instead. Check your purchase history in the respective app store.
If the invoice still does not appear after 24 hours, please contact us.

I need an invoice with a company name or tax ID

Standard invoices downloaded from Payment History include your purchase details. If you need a customized invoice (e.g., with a company name, VAT number, or billing address), please contact our support team with your order details and we will assist you.

Still need help? Contact us

If you still cannot find your invoice or need help with a billing issue, our support team is happy to assist.

Email us at support@fotor.com
Or submit a request through Fotor Support

When contacting us, please include:

The email address associated with your Fotor account
The date and amount of the purchase, if available
A brief description of what you need help with (e.g., a missing invoice or a customized invoice with company details)

Please do not share your full payment card number, password, or other sensitive payment information in your support request.