Fotor Help Center

If you have subscribed Fotor Pro or Pro+ plan, but you find you can not use Pro or Pro+ features. Please check your login account first.

If you no longer want to subscribe to your Pro subscription, you can cancel it.Please note that if you cancel your subscription, you can no longer upload pictures to the Cloud, but your current pictures will be kept.

Delete your account can be easier than before. You just need to: Contact us at: support@fotor.com and let us know your account information such as email address or Facebook account.

If you cancel your subscription, your account will be automatically downgraded back to a free basic account at the end of your current subscription period.

The works which are designed in different tools will be save in different places.If you edit your work in "Edit", it will be saved in Cloud.

"Insufficient_funds "/ ‘do_not_honor“ from the bank can be the reason of subscription failure. Please check if your card have no funds or your card has been invalid. You can change another card to have a try. If it still doesn't work, you can contact the card issuer.