Why Can't I Open Fotor or Why Is It Stuck Loading? – Fotor Help Center

If you can't open Fotor, the page stays on a loading screen, or the app is stuck on the splash screen, try the troubleshooting steps below for your platform.

Quick checklist

Confirm your network connection is working—try switching between Wi-Fi and mobile data.
Web: Refresh the page, update your browser, clear cache, or open Fotor in a private/incognito window.
App: Force-quit and restart, check for updates, verify network permissions; reinstall if needed.
Still stuck? Wait a few minutes and try again, or contact support@fotor.com with your platform, device, and issue details.

1. Check your network connection

Make sure your internet connection is stable. Try switching between Wi-Fi and mobile data, then open Fotor again.

Tip: If you're on a corporate or campus network, firewalls or proxies may block web or app requests. Try a personal hotspot or a different network before testing again.

2. Fotor web won't open or keeps loading

If you're accessing Fotor through a browser and run into issues, try these steps in order:

Refresh the page and reopen Fotor

Refresh the current page (Windows/Linux: Ctrl + R; Mac: ⌘ + R).
If the problem persists, close the tab and visit fotor.com again.

Update your browser

We recommend using the latest version of Google Chrome. You can also try another up-to-date browser to see if the issue persists.

Clear your browser cache

Open your browser's clear browsing data / clear cache option.
Clear cached images and files, then reopen Fotor.
If that doesn't help, also clear Cookies and site data for Fotor (you'll need to sign in again).

Check browser extensions

Ad blockers, script blockers, and privacy extensions can interfere with page loading. You can:

Open Fotor in a private / incognito window and see if it loads normally;
Temporarily disable related extensions and refresh the page;
Add fotor.com to your extension's allowlist, if available.

3. Fotor app won't open or is stuck on the splash screen

If you're using the iOS or Android app, try the following:

Force-quit and restart the app

Fully close the Fotor app from the background (don't just minimize it), wait a few seconds, then reopen it.

iOS: Swipe up from the bottom of the screen (or double-press the Home button), then swipe the Fotor card away.
Android: Open Recent Apps and swipe Fotor off the list.

Check for app updates

Go to the App Store or Google Play and install any available update for Fotor. Keeping the app updated can help resolve issues caused by outdated versions.

Reinstall the app

If the steps above don't work, try uninstalling and reinstalling Fotor.

Important: Before reinstalling, make sure any important projects are saved and that any work you need to keep has been successfully synced or backed up, if applicable.

Check network permissions

In your phone's system settings, confirm that Fotor is allowed to use Wi-Fi and mobile data. On some devices, "Wi-Fi only" or restricted background data settings can prevent the app from connecting to our servers.

4. Still can't open Fotor after trying everything?

Try again later, or contact support@fotor.com with your platform, device details, and a description of the issue. You can also submit a request through our Help Center.