How to Change My Email or Password of My Fotor Account？ – Fotor Help Center

You can update the email address or password linked to your Fotor account at any time from Account Settings. Both options are available on the Fotor web app after you sign in.

In this article:

Step 1: Open Settings
Step 2: Change Your Email Address
Step 3: Change Your Password
Tips & Troubleshooting

Step 1: Open Settings

There are two ways to reach Settings on the Fotor website:

From your profile menu (top right): Click your profile avatar in the upper-right corner, then select Settings from the dropdown menu.
From the left sidebar: Scroll to the bottom of the left navigation panel and click the Settings button (gear icon).

Two ways to open Settings: profile avatar dropdown or left sidebar Settings button

Figure 1 — Open Settings via the profile menu or the left sidebar.

Once Settings opens, select Account Settings from the left menu (the first item under Settings).

Account Settings page showing Change Email and Change password buttons

Figure 2 — Select Account Settings to manage your email and password.

Step 2: Change Your Email Address

On the Account Settings page, find the Email Address row.
Click Change Email on the right side of that row.
A Change Email dialog will appear. Read the notice: once updated, you will no longer be able to log in with your current email.
Complete the security verification:
- Enter the Captcha shown in the image (click Click to refresh if needed).
- Click Get Code to receive a verification code at your current email address.
- Check your inbox for an email from Fotor. The subject line will include your verification code. Open the email and copy the code shown in the blue circle (see example below).
- Enter the code in the Enter code field on the Change Email dialog.
Click Continue and follow the on-screen prompts to enter and confirm your new email address.

Change Email dialog with captcha and email verification code

Figure 3 — Verify your identity before changing your email.

Fotor verification email showing a 4-character code valid for 60 minutes

Figure 4 — Example verification email. Copy the code from the blue circle and paste it into the Enter code field. The code is valid for 60 minutes.

Important: After you change your email, use the new email address to sign in to Fotor. Your subscription, projects, and credits remain tied to your account — only the login email changes

Step 3: Change Your Password

On the Account Settings page, scroll down to the Password row.
Click Change password on the right side of that row.
In the Change password dialog, fill in:
- Current password — your existing Fotor account password.
- New password — the password you want to use going forward.
- Confirm password — re-enter the new password to confirm.
Click Continue to save your new password.

Account Settings page with Change password button highlighted

Figure 5 — Locate the Change password button on Account Settings.

Change password dialog with current, new, and confirm password fields

Figure 6 — Enter your current and new passwords, then click Continue.

Note: Once your password is updated, your previous password can no longer be used to sign in to this account.

Tips & Troubleshooting

I didn't receive the verification code

Check your spam or junk folder for an email from Fotor. The sender may appear as Fotor or support@fotor.com.
Make sure you are checking the inbox of your current account email address — the email address shown in the Change Email dialog.
Wait a few minutes, then click Get Code again to request a new verification code.
The verification code is valid for 60 minutes. If it has expired, click Get Code to request a new one.

I forgot my current password

If you don't remember your current password, you can reset it from the Fotor login page. For detailed instructions, please see How to Reset the Password for My Fotor Account.

Once you have reset your password, you can return to Account Settings to update your password or continue with the account changes.

I signed up with Google, Facebook, or Apple

If your Fotor account is linked to a third-party platform, you can check this under Platforms in Account Settings.

If you don't have a Fotor password yet, you may need to set one before changing your account email or password. If you're unsure which sign-in method your account uses, contact Fotor Support for assistance.

Still need help?

If you have trouble updating your email address or password, contact Fotor Support and provide the email address associated with your Fotor account. Please do not share your password.

If possible, include a screenshot of the issue or the error message to help us investigate more quickly.