First of all, we apologize for the inconvenience you're experiencing. To assist you in resolving the "Network Anomaly" error, please follow the steps outlined below. Also, this will enable us to better identify and address the issue when you get in touch with us:
- Verify Your Network Connection: Ensure your internet connection is stable by checking other websites such as Google or Facebook. If these sites load without issue, your network is likely functioning correctly.
- Check Fotor's Server Status: Visit www.fotor.com to confirm the website is accessible and operational.
- Assess Other Similar Features: If similar issues are occurring with other app features, particularly AI functionalities, please test them and inform us of any additional problems encountered.
If the issue persists, please contact our support team at support@fotor.com. To expedite the troubleshooting process, kindly include the following in your email:
- A copy of your purchase receipt
- The email address associated with your Fotor account
We appreciate your patience and cooperation in resolving this matter.