Do you have trouble in accessing your membership features even though your Pro/Pro+ account is still active? Sometimes you use the Pro/Pro+ features to design your work, it asks you to upgrade your account.
The main reason is that you have several accounts. You may sign into with the account that is not subscribed. Please re-sign in with your Pro/Pro+ account again in account page.
If you failed to find your Pro/Pro+ account, please contact us at email@example.com or submit your request here: support.fotor.com.
In your email, you’d better provide your account, payment information and other relevant information. We will be back in contact as soon as possible.